Search or scan an AWB to pull up a customer instantly - order ID, name, phone, city, product, SKU, or courier tracking number all work. Chat/Call/Same/Different act on the single best (most recent) match below. Filters, stats, bulk actions and the full order list are further down.
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| Date | Order ID | Name | Phone | City | Item (SKU) | Total | Item OK? | Courier | Delivery | Actions | ||
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Shows Easy Ship, Self Ship, Dispatch and Manual Orders activity - not just today's, use the date range below to look further back. Double-click ANY row to see its full details.
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Customer replies (via Meta's own WhatsApp Cloud API) plus Self Ship's "Verification" flow sends (via WABB), per phone number, with that customer's order(s) attached. Track-only - nothing is sent to a customer from this screen. Only messages that arrive after the Meta webhook is subscribed show up here; there's no way to pull in older conversation history.
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Every day in the window is listed, even ones with 0/0 - a day that's completely missing would look identical to "nothing was due", and a 0/0 day sitting right in the middle of otherwise-busy days is exactly the kind of silent-automation-miss this view exists to catch. "Failed" only goes back to 2026-09-01 - review_send_errors.log.txt didn't exist before that, so an earlier quiet day can't be told apart from "nothing was due".
One row per order with a Request Review outcome in the last 30 days - order ID, tracking number and delivered date come from customer_database.xlsx; "Sent at" is the exact date AND time the WhatsApp flow went out. Skipped orders never had a timestamp recorded at all, so those show the reason instead of a time.
Past the 12-day mark, delivered, not returned per Gmail, and NOT yet recorded as sent (or skipped) - the automatic flow will try these on its next run, but if one has been stuck here across more than one day, something is blocking it (see review_send_errors.log.txt on the PC). Tick any and send right now instead of waiting.
Left: customer ki WhatsApp photo. Right: order ke SKU ki Amazon photo. Photo pe tap = badi dekho (ghumao, saaf karo, aage/peeche). Naam / number pe tap = poori chat + message bhejo. Same / Different se report banti hai (wahi button dobara dabao to hat jata hai).
WayUVega label PDF upload karo. Tool us PDF ke saare orders label ke order me yaad rakhta hai. Start session dabao: left me customer ki photo (photo nahi ho to chat), right me order kiya remote. → / ← keys se aage-peeche, C se photo↔chat, Esc se band.
Koi bhi message likho. Phone number doge to bot us customer ka order/refund data bhi dekhega.
Har topic = customer kya bolte hain (examples) + bot kya jawab de. Jawab mein ye likh sakte ho: {name} {order_id} {product} {delivery_date} {awb} {courier}. "Kab" (when) se jawab customer ki situation ke hisaab se badalta hai — e.g. refund_issued, return_auth, delivered, in_transit, has_order, default.
Failed Orders page hata diya gaya hai. Orders → "Failed only" filter use karein.
Parcels out for delivery on 2+ days or not moving, shipped in the last 20 days. Checked every 4 hours by the support bot.
Every refund of the last 20 days that has a courier AWB, grouped by what happened to the parcel. The first two groups need you. Click an order to open it in Seller Central, or the AWB to open the tracking page.
WayUVega se seedha accurate NDR data — kaunse parcel deliver nahi hue aur kyun (reason + attempts). Action lo: Reattempt, Defer, ya Initiate RTO (irreversible).
These run on the laptop while the dashboard server is on. Change a time or switch one off; it applies right away.
Easy Ship pickups never run on their own; start them from the Overview.
Two hours after a verification message, if the customer hasn't replied (button, text or image), a reminder goes out automatically.
With the window off, reminders can go out at any hour, including at night. Default 09:00–21:00.
The finished picklist is sent only to this number. Enter the 10-digit mobile number; 91 is added automatically.
When ON, a processed Self Ship batch books the courier and sends the WhatsApp confirmation automatically. When OFF, nothing goes out until you click Review & Send yourself.
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When ON, labels print straight to the printer the moment a batch is processed - full size, no scaling, no dialog to click through. When OFF, you get the old print-preview screen back and click Print yourself, same as before.
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Scans Gmail for return/refund emails and flags the affected orders. Configure and Save; Scan Now runs a scan in the background; View Flags lists currently flagged orders.
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When ON, incoming WhatsApp questions get an automatic AI reply (Groq-powered). When OFF, messages are only stored, never answered automatically.
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Decides which courier & service each Self Ship order is booked on. OFF (default) — WayUVega auto-allocates, which mostly picks the expensive AIR partners (Bluedart Air / Delhivery Air). ON — smart, surface-first routing per lane:
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Orders that must never be auto-confirmed (the daily auto-run and every manual confirm skip these) — you ship them yourself. Skip by brand or product keyword found in the product title (whole word, case-insensitive), or by exact Order ID for one-offs. Buyer-cancellations and orders with no tracking on file are always skipped automatically. Changes apply on the next confirm run — no restart needed.
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Get a normal Android notification (via Chrome) the moment a Return Authorisation or Refund Issued email comes in - even if this page/tab is closed on your phone. The PC still needs to stay on and this dashboard's server needs to keep running; only the browser tab on your phone can be closed. Do this once per phone.
Every external API/account this tool talks to, and whether it's currently connected. "Reconnect" opens that integration's config file so you can paste in a fresh key/login, or (for Gmail) signs you out so the next scan asks you to sign in again.
Not needed day to day. Restart the auto-processor if it looks stuck, reload this page, or open the tool's folder on the laptop.
Checks every 5 minutes whether the file watcher has stopped for any reason (not just at login) and brings it back automatically.
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Restarting the server takes the dashboard and the Cuely webhook offline for a few seconds. Clearing the Drive folders deletes the files in them.
Sets the password that protects this dashboard when it's reachable from outside this PC (HTTP Basic Auth - any username, this password). After changing it, your browser may ask you to log in again.
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Choose what shows behind the clock/weather/quote on the Morning Brief screen - the classic real-photo wallpaper, or the newer Floating Lines background. These are either/or: Floating Lines only shows over the flat gradient, not layered on top of a photo (it washes out to invisible over a bright one).
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Type any part of the Order ID, courier tracking/AWB number, or item name - matches returned/delivered orders indexed from Gmail.
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Type to search.
Scan a box's barcode with "Scan to Pack" when you box it up and put it back on the shelf. Scan the same barcode with "Scan to Dispatch" once it's relabeled and shipped out - or just tap Remove on a row below.
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Paste exactly what the customer sent on WhatsApp - name, number, address, item, COD/prepaid, in whatever order they wrote it. Hit Parse Message and it'll fill in the fields below automatically. Check anything flagged before pushing rather than trusting a guess.
Review & edit before pushing: